Covid Information

Getting You Moving

Please read this prior to attending your appointment at West End Physio.

West End Physio is open as normal for appointments. Online consultations are also available.

We continue to follow the national guidance provided by NHS Scotland and our regulating body, the Chartered Society of Physiotherapy with regards to implementing policies and processes in relation to COVID-19 to maintain a safe environment for patients and staff.

Any patients requesting a face-to-face consultation will be asked a few questions first to assess clinical need and screen for any additional risk factors.

West End Physio applies 3 Principles during Covid –

 Hygiene, Confidence and Communication

Hygiene – All reasonable infection prevention and control measures are in place and compliant with Public Health guidelines.

Confidence – Clients, clinicians and the general public can have confidence in  West End Physio’s strong commitment to ensure safety measures are in place and followed at all times.

Communication – West End Physio will be forthcoming with communication to clients and the general public, with all clients being triaged prior to booking an on-site visit.  No online booking facility is available for face to face appointments at this time. 

What we have done

  • We have thorough risk assessments for every aspect of our clinic environment and the patient journey to ensure we provide the cleanest and safest environment possible. 
  • We have supplies of PPE (personal protective equipment) which not only comply with current guidelines, but also minimise any risk of transmission of Covid during treatment sessions. 
  • We will continue to follow the guidelines set out by the government, our professional body and NHS Scotland.  We will respond to any changes to ensure we comply with all the necessary social distancing and personal protective equipment (PPE) protocols.

1/ We have significantly increased the level and frequency of cleaning in our clinic. It undergoes regular deep cleans to ensure we maintain highest levels of hygiene. Industry recommended virucidal disinfectant cleaning products are used to minimise the risk of contamination.

2/ All clients and physio staff are advised not to attend our clinic if they are displaying possible signs of COVID-19 or if they should be self-isolating under current government guidelines. Clients and physio staff will be screened before their appointment to ensure they do not have any Covid-19 symptoms.

3/ All physio staff and associates are temperature checked on entering the clinic and advised not to enter if their temperature is greater than 37.8 .

4/ Alcohol gel will be provided on entry and exit of the clinic. 

5/ Our physios will be wearing surgical masks (and possibly gloves and apron depending on the clinical risk) during your appointment.

6/ We will be minimising the number of clients and staff in the clinic at one time. Whenever possible during the treatment session, we will be adhering to social distancing. 

7/ A carer or guardian will be allow to be present during treatment in appropriate circumstances so long as they are first screened and are free from COVID signs and symptoms.

Please use the buzzer to the far left of the door to gain entry to the clinic.  

Appointments will finish promptly at the end of the 60/30 minute treatment period allowing time for your physio to disinfect surfaces including door handles, chairs, plinths and any clinical equipment used. 

We thank you for your understanding and can guarantee you these measures will not effect your standard of care in any way.

Prior to your face to face appointment.

  • Please contact us to cancel if you are dislaying symptoms or have a positive LFT/ PCR.
     
  • Although we are able to take cash or card in the clinic, you may choose to pay for your treatment session online via BACS prior to your visit. Our bank details are 

West End Physio

Santander

SC 090129

Acc No 40346566

Thank you and we look forward to welcoming you to West End Physio.

Shona Houston and Claire Mackelvie

Chartered Physiotherapists/ Clinical Directors

West End Physio